Commonly Asked Questions

What is your return policy?

No refunds will be given after the product is shipped. 

If the item is faulty on arrival please message me with photos to discuss an appropriate resolution.

NO refunds on lost or delayed mail!

Can I update/cancel my order?

Please note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.


If your order has not yet been fulfilled please contact us at mulberryacresdesigns@gmail.comwith your order number and details on the change.


Your order cannot be updated if it has already been fulfilled.

What are your scrunchie sizes?

XL, Standard and Mini . Our XL is approximately 6” in diameter, standard is  approximately 4"in diameter, and Mini is approximately 2” in diameter.

Do you take custom orders?

We currently do not take custom orders but we do take wholesale orders.  For wholesale, email mulberryacresdesigns@gmail.com.